Who we are
Choose Honey LLC (“Choose Honey,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information and protected health information (“PHI”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our telehealth services, website, mobile services, and any other online or offline interaction with Choose Honey (collectively, the “Services”).
By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
– Name
– Date of birth
– Contact information (email, phone, address)
– Payment information
– Account login information
B. Protected Health Information (PHI)
As a telehealth provider, we collect and maintain PHI as defined by HIPAA, including medical history, symptoms, diagnoses, prescriptions, provider communications, and telehealth visit information.
C. Automatically Collected Information
Includes IP address, browser type, usage data, device information, and cookies.
2. How We Use Your Information
We use your information to provide telehealth services, coordinate care, schedule appointments, verify identity, process payments, comply with legal obligations, and improve our Services. We do not sell personal information or PHI.
3. How We Share Your Information
We share information only as permitted by HIPAA, state law, and this Policy—with healthcare providers, business associates under HIPAA-compliant contracts, and as required by law.
4. HIPAA and PHI
Choose Honey maintains administrative, physical, and technical safeguards per HIPAA, HITECH, and state laws, restricting PHI access to authorized individuals.
5. Compliance With Applicable Laws
We comply with all federal and state privacy regulations, including HIPAA, HITECH, state telehealth rules, and data protection statutes.
6. Data Security Measures
Security practices include encryption, secure platforms, MFA, access controls, audits, risk assessments, and staff HIPAA training.
7. Patient Rights Regarding PHI
Patients may request access, amendments, restrictions, confidential communications, and an accounting of disclosures. Requests can be sent to support@ChooseHoney.com.
8. Third-Party Services
We are not responsible for external websites or services linked through our platform.
9. Cookies and Tracking
Used for functionality, preferences, security, and analytics.
10. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent.
11. Ongoing Compliance
We conduct ongoing training, audits, risk assessments, policy updates, and maintain breach protocols and Business Associate Agreements.
12. International Users
Our Services are intended for users in jurisdictions we serve.
13. Changes to This Privacy Policy
We may update this policy and will indicate changes by updating the date above.
14. Contact Us
Choose Honey
Email: support@choosehoney.com