Last Updated: August 2026
To provide the best value, our 3-month subscription plans are offered at a discounted rate compared to month-to-month pricing. Because of this upfront discount, refunds and credits are prorated differently than standard monthly plans.
Cancelling an Order Before Shipment
You may cancel an order at any time before it ships. Once a shipment has left the pharmacy it can no longer be cancelled.
Medications are compounded for an individual patient and shipped under temperature-controlled conditions, so once a shipment is in transit it cannot be returned to inventory or dispensed to anyone else.
If You Are Not Approved
You are not charged when you place your order. We place a temporary authorization hold on your card, which reserves the funds without collecting them. That hold becomes an actual charge only once your order has been approved and completed.
If you are not approved, or your order is not completed, the authorization is released and expires after seven days. Depending on your bank, the pending amount may take a few additional days to disappear from your statement.
Assessment and Consultation Fees
Choose Honey uses all-in-one pricing. Your assessment and provider consultation are included in the price of your order rather than billed as separate fees.
If you complete an assessment and do not receive a product, you are eligible for a full refund, including the portion of the price attributable to the assessment and consultation.
Cancellation & Refunds
If you choose to cancel your 3-month subscription after it has started, the following refund policy applies:
- Cancellation after Month 1: You are eligible for a 50% refund of the total 3-month subscription price.
- Cancellation after Month 2: You are eligible for a 20% refund of the total 3-month subscription price.
- After Month 3: No refunds are issued once the subscription term is complete.
Credit Option (Recommended Alternative)
Instead of receiving a refund, you may choose to apply the remaining value as a credit toward a future order. This option allows you to retain the full value of your subscription:
- After Month 1: Receive a 66% credit toward a new order.
- After Month 2: Receive a 33% credit toward a new order.
Credits must be used within 90 days and are non-transferable.
Shipped Orders, Returns, and Damaged or Delayed Shipments
Once an order has shipped and arrived within the expected delivery window, it is no longer refundable.
Medications cannot be returned. If the pharmacy or Choose Honey instructs you to discard a medication, please follow those instructions rather than returning it.
If a shipment is delayed beyond the window in which the medication remains viable, or arrives damaged, please contact us. We will refund or replace the affected shipment.
Managing or Cancelling a Subscription
You can view, pause, or cancel a subscription at any time from your account at choosehoney.com/my-account/subscriptions.
Cancelling a subscription stops future renewals. It does not by itself refund an order that has already been placed or shipped; those are handled under the sections above.
Requesting a Refund
To request a refund, or to raise any question about billing, email support@choosehoney.com.
We typically submit approved refunds to our payment processor within two business days. Once submitted, your bank or card issuer generally takes a further five to seven business days to return the funds. Refunds are issued to the original payment method.
Business Name: Choose Honey LLC
Email: support@choosehoney.com
Business Address: 11409 Municipal Center Drive, Unit 22056, Knoxville, TN 37922
Important Notes
Refunds and credits are calculated based on the discounted 3-month price, not the standard monthly rate.
Once a refund or credit is issued, the subscription will be terminated immediately.
This policy ensures fairness while honoring the discounted commitment of the 3-month plan.