Last Updated: August 2026
Choose Honey works with licensed pharmacy partners to ensure prescribed medications are prepared, packaged, and shipped with appropriate measures designed to protect medication quality and integrity throughout transit.
Prescription Processing & Shipping
Medications are shipped only after you have completed the required provider visit, a valid prescription has been issued, and the prescription has been received and processed by the dispensing pharmacy.
Processing and shipping times may vary based on prescription requirements, pharmacy processing, medication availability, required clinical or prescription clarifications, holidays, weather, and other factors outside of Choose Honey’s control.
Most medication shipments leave the pharmacy on Monday, Tuesday, or Wednesday.
Thursday shipments may be limited based on the destination and anticipated transit time to help ensure temperature-sensitive medications arrive within their validated shipping window. Medications are not typically shipped on Fridays. When available and appropriate, expedited shipping for Saturday delivery may be offered.
Temperature-Controlled & Cold Chain Shipping
Certain medications, including some compounded medications, require temperature-controlled handling.
For medications requiring refrigerated or temperature-controlled shipping, our pharmacy partners use appropriate cold chain packaging and shipping procedures designed to maintain medication integrity during transit.
Shipping configurations are supported by internal validation testing to determine how long packaging can maintain appropriate refrigerated conditions under expected transit conditions. Products may also be evaluated under temperature-excursion conditions to determine acceptable time and temperature ranges and establish an appropriate shipping window.
These validated shipping windows allow the pharmacy to determine whether a medication remains suitable for use following normal transit and reasonable temperature fluctuations that may occur during shipping.
A medication arriving without frozen ice packs or with packaging that is no longer cold does not necessarily mean the medication has been compromised. Product-specific stability information, validated shipping data, transit time, and temperature-excursion testing may be considered when determining whether a medication remains appropriate for use.
If you have questions about the temperature or condition of your medication when it arrives, please contact us before using or discarding it.
Shipping Delays
We monitor shipping practices and use shipping methods intended to keep temperature-sensitive medications within their validated transit and temperature-excursion windows.
If a carrier delay causes a temperature-sensitive medication to remain in transit beyond its validated shipping window, we will work with the dispensing pharmacy to replace the affected shipment at no additional charge to you, when appropriate.
Please contact us promptly if your shipment is delayed or you have concerns about the condition of your medication upon arrival.
Delivery & Patient Responsibility
Once a package has been delivered, it is the patient’s responsibility to retrieve the shipment promptly and follow the storage instructions provided with the medication.
Choose Honey and the dispensing pharmacy are not responsible for medication that is compromised because:
- A delivered package is left outdoors, in a mailbox, at a front desk, or otherwise unattended for an extended period after confirmed delivery;
- The patient does not retrieve the package within a reasonable period following delivery;
- The medication is not refrigerated or otherwise stored according to the instructions provided after delivery; or
- The medication is improperly handled or stored after receipt.
We strongly encourage patients to monitor tracking information and make arrangements to retrieve medication shipments as soon as possible after delivery, particularly during periods of extreme heat or cold.
Weather, Holidays & Other Shipping Interruptions
Shipment dates may be adjusted due to severe weather, holidays, carrier disruptions, or other circumstances that could prevent a medication from arriving within its appropriate shipping window. In these situations, the pharmacy may delay shipment until the medication can reasonably be expected to arrive safely.
Patient safety and medication integrity take priority over the originally anticipated shipment date.
Questions About Your Shipment
If your shipment is delayed, damaged, appears to have been exposed to unusual temperatures, or you have questions about the condition of your medication, please contact Choose Honey promptly.
Do not discard a medication solely because an ice pack has melted or the package does not feel refrigerated upon arrival. Contact us so the shipment can be evaluated based on the medication’s validated stability and shipping information.